COTTON HERITAGE REFERENCE 127 SHIPPING TIME: To better serve our expanding sales operations and customers, we have distribution centers located in California, Texas, and Virgina. CREDIT Our customers are offered a wide variety of payment options including credit card, cash, cashier’s check, money order, certified check, business check, wire transfer, or ACH. Customers with approved credit are eligible for standard factored payment terms of 30 days. Credit card payments require completion of a credit card authorization form and may be subject to a 3.5% Credit Card processing fee. Returned payments or credit card charge backs will incur a $50 return payment fee per individual transaction. DELIVERY Cotton Heritage will ship merchandise as specified by our customers. Local customers are invited to contact our customer service team to coordinate same day pickup for orders placed by 3:00pm local warehouse time. Daily hours of operation are Monday-Friday from 8:30am-5:30pm local time. GARMENT SPECS Cotton Heritage may make periodic adjustments to garment specs to accommodate trends or changes happening in the market. Though every opportunity is taken to ship on a “first in, first out” basis, current inventory may include garments with prior specs. INVENTORY Cotton Heritage keeps a live and perpetual inventory available to you at: www.cottonheritage.com. If you do not find the product you are looking for on our website please call (323) 7225592. ORDER CONFIRMATION All orders must be in writing. If any verbal orders are given Cotton Heritage will not stand responsible for any errors. For any returns or exchanges a restocking fee would be charged. Your customer service representative will send you an order confirmation after placing your order in our system to help ensure that the order was recorded precisely as ordered prior to shipping. Please always be sure that you have received your order confirmation. If you did not receive a confirmation, we did not receive your order. PRICING Cotton Heritage offers a tiered pricing model with generous pricing and freight discounts based on order quantity. Our customer support and sales teams will work closely with you to design the pricing plan best for you. Pricing is subject to change without notice. Credit card payments may be subject to a 3.5% Credit Card processing fee. RESIDENTIAL DELIVERIES Cotton Heritage ships to residential and commercial addresses alike, though there will be a slight increase in freight rates for residential deliveries based on carrier pricing. PRIVATE LABEL & CUSTOM DEVELOPMENT Our Cotton Heritage team will assist you in developing product for your own brand and label. Minimums start at 1,200 pieces per style. Please take a look at our private label page in this catalog for more information regarding our product development and private label program. RETURNS Complete customer satisfaction is our primary goal at Cotton Heritage. Any customer not completely satisfied with their purchase should contact a member of our customer service team to coordinate a return and receive a Return Authorization Number. Any product claim needs to be made within 5 days of receipt of goods. Buyers are encouraged to thoroughly inspect all merchandise before washing, printing or otherwise embellishing product. Cotton Heritage cannot accept garments that have been altered in any way or form. Returned goods will be subject to a 15% restocking fee. Closeout items are final sale and not eligible for return or exchange SHIPPING Most in-stock credit approved orders are shipped the same day when placed by 3:00pm local warehouse time. All orders are shipped FOB Cotton Heritage Warehouse. Please consult your customer service representative for shipment date confirmation. If you did not receive a confirmation, we did not receive your order. Cotton Heritage will not pay for expedited shipments on orders that were not confirmed. Please contact your customer service representative if you did not receive a confirmation. Any delivery necessitating the use of a liftgate or requiring supplementary accommodations will incur an additional charge, these charges will be added to the standard shipping fees. Should a customer enter or furnish an incorrect address, omit suite number, unit, or building information, and additional charges are incurred - these charges will be the responsibility of the customer and will include the expense associated with return and reshipping if necessary. WHOLESALE ACCOUNT QUALIFICATIONS Cotton Heritage is a wholesale based company manufacturing premium blanks for the apparel decorating, imprintables, embroidery and promotional markets. We sell primarily to companies that embellish for resale to their customers. Customers are requested to not resell any Cotton Heritage product to any person or entity, unless the garments are modified by printing, embellishing apparel, or decorating so as to clearly distinguish them from Cotton Heritage’s apparel product line. A resale certificate number must be provided at the time of account creation. Please call (323) 722-5592 or visit our website at www.cottonheritage.com for more information. TERMS & CONDITIONS SHIPPING & DISTRIBUTION HEADQUARTERS WEST COAST DISTRIBUTION CENTER: 6393 E. Washington Blvd. Commerce, California 90040 CENTRAL DISTRIBUTION CENTER: 445 South Royal Lane Suite #100 Coppell, Texas 75019 EAST COAST DISTRIBUTION CENTER: 116 Textile Dr. Ridgeway, Virginia 24148 WE SHIP WORLDWIDE.
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