TERMS Acknowledgment: All orders are promptly acknowledged in writing by email - if customer does not receive acknowledgment from A.T. Designs, their order is not active and it remains the customer’s responsibility to ensure receipt of order and that any changes are transmitted to A.T. Designs for con rmation. Artwork: To minimize art charges, customer should provide production ready artwork, otherwise any changes or alterations are subject to charges. Artwork can be submitted in Vector format with all components converted to curves or outlines - preferred formats are Adobe Illustrator, EPS, editable PDF, or high resolution images - see website for additional details. Cancellation charges: Customer is responsible for all work completed up to time of cancellation - including artwork, die/ set-up charges/ production. Customer’s Samples: A.T. Designs cannot guarantee the return or condition of customers samples submitted with order. Dies / Molds: All tools, dies, models and molds are maintained for the exclusive use of the original customer but remain solely the property of A.T. Designs, who may dispose of inactive molds (2 years of no reorder) without notice. Any repeat after this time will be subject to new charges. Credits: All credits applied to an invoice must have prior written approval from A.T. Designs. Withholding of any portion of an invoice will be considered non-payment and handled accordingly. Deliveries / Shipping: Standard delivery times as noted in Catalog, or agreed upon at time of order, may have to be adjusted due to unforeseen circumstances associated with custom manufacturing, where shipping method may have to be upgraded in order to meet your order deadline. All orders are F.O.B. Toronto, ON or Cheektowaga, NY as noted on your Order Acknowledgment. If shipping method has not been speci ed, A.T. Designs will select most appropriate method based on weight, destination, and time available. Customer must supply carrier account information if special delivery requirements are required. If credit terms not established, A.T. Designs cannot guarantee Ship Date without Credit Card on le. If we are unable to contact customer at time of shipping, departure may be unavoidably delayed. A.T. Designs cannot accept responsibility once shipment has left its premises. All claims should be made directly to carrier. All freight charges are the responsibility of the customer. Drop shipments / split shipments: Drop shipments or single orders with split ship dates will be subject to $5.00 Net charge per destination or date. Health & Safety - According to RoHS terminology, a product can be considered lead-free if it has less than 1,000 ppm of lead. - Current CPSIA standard for lead content in children’s products - as of August 14, 2011, sets the current acceptable level of lead to 100 ppm. - Though A.T. Designs products do not t into the de nition of children’s products as de ned by the CPSIA -i.e. products designed or intended primarily for children under 12 years of age or younger; we are still below the current regulations pertaining to lead. * If your order is speci cally intended for children under the age of 12 years old, please contact our company to ensure that your order will be in compliance with the laws of the day. Less than Minimum Order: Orders for less than the minimum stated in Catalog are subject to less than minimum charge. Prop 65: All our product is compliant with Prop 65 and requires no labelling. Ordering: All orders must be received in writing - telephone orders will not be entered into production unless backed up in writing. Overruns & Underruns: Due to the nature of our business, we reserve the right to ship and invoice for 5% over & under the quantity ordered - any order requiring speci c quantity is subject to a 5% surcharge on the unit price. PMS Colors: Select from the 21-PMS colors o ered on our Color Palette or request speci c color matching for a small additional charge. Pre-Productions: A fee of $125 to $250 Net; plus all applicable artwork, set-up / die-charges & unit charge for pieces provided. The pre-production fee will be fully rebated if more than 500 Lapel Pins / 250 other products are ordered of same design in pre-pro. Pricing: Prices shown are e ective January 1, 2025 and are subject to change without notice. Prices in Catalog re ect 2D designs - call to con rm 3D charges. Product Speci cations: We reserve the right to modify any speci cations associated with the physical characteristics of our product line or to withdraw / discontinue product lines at any time without notice or obligation. Further, due to the custom procedures employed in the production of our products, there may be minor uctuations in dimensions / weights outlined in our Catalogue. All published dimensions / weights are for discussion purposes and shipping estimates only. Sizes: The size of an item is measured at widest point of product or design. Modi cation / Service by “third parties”: No modi cation or service to our nished products by a customer appointed third party will be authorized or funded without written authorization prior to repair or modi cation being started. Product use: A.T. Designs warrants its products for uses as designed and represented in our Catalog. Any alternate uses of our nished products such as, but not limited to, embedment / mounting / special packaging will not be warranted if we are not informed of this speci c use "prior to production". Returned Goods: Factory authorization must be obtained "in writing" prior to merchandise being returned for any reason. Such authorization will not be granted after 15 working days from receipt of merchandise. Unauthorized returns will be refused and returned to sender at their expense. Rush Services: Rush deliveries are available on many product lines - contact the factory to determine if / what rush charges will apply to meet your deadline. Samples: Random samples are provided, wherever possible, for established customers up to a Net unit price of $5.00, or total request Net value of $10.00; all requests greater than these allowances will be billed at Net end column prices. Any shipping other than ‘Ground’ service or Mail will be the responsibility of the customer. Terms & Payments: For all new accounts - 50% deposit with order is required, with the balance shipped C.O.D or paid prior to shipping. * If C.O.D. option is required by customer - A.T. Designs cannot warrant 'In-hands" date requested by customer - as customer may not be available to receive shipment and cause courier to withhold goods for redelivery at later date. - Upon credit approval, Net 30 day terms may be extended, with interest of 2% per month charged on overdue accounts. - VISA / MasterCard & American Express credit cards accepted, as well as Electronic transfer via: EFT, wire transfer, E-transfer and Paypal. NSF payment will result in $25 service charge and possible loss of any established credit privileges. Trademarks & Promotion: All designs submitted to A.T. Designs by their customers are deemed to be in full compliance with all existing laws of trademark, copyright, patent registration, and privacy regulations at time of submission. The customer in submitting these designs to A.T. Designs takes full responsibility for all of these issues, and agrees to hold A.T. Designs harmless to any claims of damages, costs, or expenses resulting from any legal actions as result of A.T. Designs using any of said materials in the ful llment of the customer’s order. We do reserve the right to use all products produced by our company in our advertising and displays unless speci ed in writing to the contrary at time of receiving the customer’s order. All products shown in our advertising are for display purposes only and for the exclusive use of the original customer or those authorized by owner of such designs. Warranty: A.T. Designs warrants that all products are quality inspected and free of factory defect prior to leaving our facility, any service claims to the contrary must be made, in writing, within 15 days of receipt of the merchandise. 43
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