Live Chat TREND # 9 If you’re looking for a new way to grow your business, then live chat could be your answer. Just having a live chat available on your website can significantly impact sales. The Reasons 1. Generate leads 2. Increase sales and conversions 3. Improve overall customer experience Live Chat participants are 85% more likely to convert to customers. Source: Intercom 79% of businesses said that implementing live chat resulted in increased customer loyalty, sales and revenue. Source: Kayako Comm100 discovered that 82% of customers were satisfied with their live chat experience, compared to just 61% of email users and a worrying 44% of phone users. Source: Comm100 Quick responses mean happy customers and a reduced burden on your team. This is because your customers hate waiting. It’s one of the main reasons why they stop doing business with you. Response Times Are Key Live Chat Social Media Email 2 min 10 hours 17 hours
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